Our Service -- How We Process Your Announcement Order

We proofread every order.

We have received Carlson Craft's Outstanding Dealer award in 2003 and the Distinguished Dealer awards in 2004 - 2010 for the work we do to assist our customers! You are ordering from a small business with excellent customer service. Unlike many online printing stores, your order does NOT go "direct-to the press" from the order form without any human oversight!

What happens when you place an order?

1. Once your order is placed and paid for, we look it over, normally within 12 hours. We read the text with an experienced eye for social correctness, spelling, punctuation, capitalization, and grammar. Our order form asks for your permission to make minor changes, and if you've given it, we'll automatically correct any minor issues such as writing out words that should not be abbreviated, or correcting the punctuation to correspond with social standards. The order then goes into production.
   
   

2. If you've not given permission for minor changes, or if there is a question that is beyond what we list as "minor" on the order form, you'll get an e-mail from us with an attachment showing your original submission and our suggested version. We give you 24 hours to respond to an e-mail, and if we don't have an answer by then, we'll call.
   
   

3. If you've chosen to use one of the suggested texts on our site, there may not be any changes to suggest, and in that case, the order goes into production. However, if you've combined the wording from several of our texts OR written your own, it is quite likely that we'll have suggestions to make. Over 90% of the customers who submit their own text for printing find that we are able to improve the reading or the visual presentation.
   
   

4. If you have ordered a proof on your announcements, we proofread and resolve any questions before sending it to the typesetting department. You will get a black and white .pdf file sent to you by email, showing exactly what the printed portion of the announcement will look like. We then wait to hear from you before proceeding.
   
   

5. Orders are not submitted for printing until we have resolved any questions we have about your order. For this reason, it is very important that you give us good contact information when you check out, and then check your e-mail and voice mail regularly.
   

What happens if there is an error on the order?

1. Despite our best efforts, sometimes errors happen. Call us immediately if you find a problem.(If you get a voice mail, leave a message explaining that you have received an announcement order with an error -- we make such calls our top priority.)
   
   

2. If the error has been caused by us, by our printer, or by the shipping carrier, a replacement will be printed as quickly as possible (normally the next business day) If necessary, we will expedite the shipping.
   

Tips for Expediting Your Announcement Order

1. Use our proofreading guide when composing your text. It gives the most common errors that we see, and gives instructions for correcting them.
   
   
   
2. Proofread carefully before and after submitting your order. Call us immediately if you find you have made an error.
   
   
   
3. Give us good contact information so we may reach you quickly. A cell number is very helpful (your personal phone number absolutely is not used for any purpose other than contacting you about a specific order). There is a place in the shopping cart to give us extra contact information. Be sure to check your e-mail and voice mail!